Shipping policy

Everything is hand-poured, labeled, and packed by us in Miami, Florida. Here's exactly what to expect after you place an order.

Processing time

Orders are processed in 1-3 business days (Monday to Friday, excluding holidays). Because every batch is poured by hand, orders placed during a launch or restock can take a little longer. If that happens, we'll email you rather than leave you guessing.

Shipping rates and delivery

Standard shipping is $8, and free on orders of $35 or more. Express shipping is $15. Once your order ships, standard delivery usually takes 3-7 business days, so allow up to 10 business days from order to doorstep. Delivery estimates are not guaranteed and can be affected by carrier delays, weather, and holidays.

Tracking

You'll get a confirmation email with tracking as soon as your order ships. If your tracking hasn't updated after 5 business days, email us at info@aromahousemiami.com and we'll chase it down for you.

Damaged or leaking orders

Glass and fragrance oil do not always survive shipping. If your order arrives damaged or leaking, email us a photo within 7 days of delivery and we'll replace it at no cost to you.

Lost or stolen packages

If tracking shows your package as delivered but you can't find it, please check with your household and neighbors first, then contact us. We'll help you file a claim with the carrier.

Incorrect addresses

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we'll reship it once the return shipping cost is covered.

International orders

We currently ship within the United States. If you'd like to order from outside the US, email us at info@aromahousemiami.com before ordering and we'll let you know what we can do.

Questions

Email info@aromahousemiami.com and we'll get back to you within 1-2 business days.