Refund policy

Everything we sell is hand-poured and packed by us in Miami. If something isn't right, here's exactly how returns work.

Returns

You can return unopened, unused items within 10 days of delivery. Once a spray has been used or a melt has been opened, we can't resell it, so opened items can't be returned.

How to start a return

Email info@aromahousemiami.com with your order number and the items you'd like to return. We'll reply with the return address. Items sent back without contacting us first won't be accepted.

Return shipping

Return shipping is paid by the customer. We recommend a trackable service, since we can't refund a return that doesn't reach us.

Damaged, leaking, or wrong items

If your order arrives damaged or leaking, or we sent the wrong item, email us a photo within 7 days of delivery and we'll replace it or refund it at no cost to you.

Items that can't be returned

Gift cards and private label orders are final sale.

Exchanges

The fastest way to get a different scent is to return the unopened item, and once the return is accepted, place a new order for the one you want.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Questions

Email info@aromahousemiami.com and we'll get back to you within 1-2 business days.